Overview

The News Feed feature helps users stay connected and informed. It gathers the community's latest posts, updates, and content into one easy-to-use place.

News feed types

The News Feed can be configured to display various types of content:

Creating a text post

To add new content to the News Feed, follow these steps:

1. In the Admin Panel, go to News Feed > Home.

2. Click the Create Post button and select Text in the drop-down.

3. On the new post creation page, set the following details:

4. Click the Publish Post button to publish the text post immediately or at a scheduled date.

Creating a video post

To create a video post in the News Feed:

1. Click Create Post.
2. Choose Video from the drop-down.

Creating a poll

To create a poll in the News Feed:

1. Click Create Post.
2. Choose Poll from the drop-down.
3. Fill in the following information:

4. Enable optional poll settings as desired:
   1. Schedule Later: Schedules the poll to go live at a preferred date and time.
   2. Allow Comments: Enable this box to enable comments.
   3. Pin To Top: Enable this box to pin the poll to the top. You can set an end date for the pin.
   4. Sponsored: Enable this box if the poll is sponsored. After enabling the box, you must specify the sponsor.
   5. Send Push Notification: Customize to disable push for this post, create a custom push, or send a system push.
5. Click Publish Poll to create the poll or Save as Draft to continue editing the poll later.

Ending manual polls

If the admin sets the Poll Length to Manual when creating the poll, they need to end it manually. To end the poll in the Admin Panel:

1. In the list of posts, find the poll you want to close and click the View button.

2. On the Polls Info page, click the Finish Poll button.

The poll closes, preventing users from voting.

Viewing poll results

To view poll results:

1. Go to News Feed.
2. Look for the poll, then click the View button to open it.
3. View poll results and participants:
   1. Click any of the poll answers to see users who selected that answer.
   2. Switch between the tabs below the results to see users who viewed, liked, and commented on the poll.

Customizing push notifications for posts

Admins can create a custom push notification for any post (text, video, or poll). From the post creation screen, open the Send Push Notification drop-down to set up a push type:

• System Push: Sends a default push message to targeted users once the post is live.
• Custom Push: Allows admins to define a custom push title and content. The custom push content is sent to targeted users once the post is live.

Managing News Feed content

The News Feed provides several tools and options for content management:

Finding content

• Standard Search: Use the standard search to find specific posts or polls.
• Advanced Search: Use the advanced search feature for more precise results. It allows you to filter content by criteria such as status, category, and type.

Content overview

The main content management page displays a table with all posted content. For each item, the table shows:

• Status (for example, Published, Pending (Draft)).
• The number of views.
• The number of likes.
• The number of comments.
• Post date.
• Post viewing permissions.
• View option.
• Edit option.

Viewing сontent details

Clicking the View button for a post opens a detailed page showing:

• Users who viewed the post.
• How many times each user viewed the post.
• Post comments, including the text and the author.
• Users who liked the post.

On this page, the following actions are available:

• Delete user comments from the post.
• Edit or clone the post.
• Finish a poll.
• Export post-related data (for example, post viewers, likes, and comments) to CSV.
• Copy the post's deep link.

Editing a post

To edit a published post:

1. Click the Edit button next to the desired post.
2. The post form opens pre-filled with existing content.
3. Make the necessary changes — update text, add tags, or modify other details.
4. Use one of the action buttons at the bottom of the form:

Scheduling a post

To schedule a post for future publishing:

1. Click Create Post in the News Feed.
2. Choose a post type (for example, Text, Video, or Poll) from the drop-down.
3. Fill in the post details and enable Schedule Later.
4. A date and time picker appears — choose a future date and time for publishing.
5. Use one of the action buttons at the bottom of the form:

Editing a scheduled post

To modify a post that is already scheduled:

1. Click Edit next to a post with Scheduled status.
2. The post form opens, showing the current scheduled date and time.
3. Make the necessary changes.
4. Use one of the action buttons at the bottom of the form:

Bulk actions

To manage multiple content items simultaneously:

1. Choose the posts you want to modify.
2. Locate and open the Select action drop-down at the top or bottom of the page.
3. Choose the desired action from the drop-down menu:
   • Disabled: Hides the post from app users' view.
   • Published: Makes the post viewable on the app.
   • Pending (Draft): Changes post status to draft.
4. Click the Apply button to change the status of all selected items.

Exporting polls

There are two options for exporting polls to CSV:

• Export selected polls:

  1. Go to News Feed.
  2. Enable the checkboxes next to the specific polls you want to export.
  3. Use the bulk action drop-down to choose the export option.
  4. Click the Apply button.

• Export all polls:

  1. Go to News Feed.
  2. Click the Export Polls to CSV button at the top of the content management page.

News Feed functionality in the app

Here is what users can do within the News Feed:

1. Interact with posts:
   • Users can like or share posts with others.
   • They can comment on posts. By default, it is allowed, but the admin can change this setting for specific posts in the Admin Panel. It can be set during post creation or by editing the post later.
2. View engagement metrics:
   • Users can view who liked and commented on each post and access user profiles.
   • Users can see the number of likes, comments, and total views for each post. Note that the visibility of these metrics depends on the App Configurator settings for the menu item.
3. Manage content:
   • Users can bookmark posts for easy future access.
   • Users can share posts within the app.
4. Discover content:
   • Users can use filters to find relevant content.
5. Participate in polls:
   • Users can vote in polls.
   • After voting, users can view poll results.
6. Create user-generated content (if enabled):
   • Users can create posts if the "User Generated category" setting is enabled.
   • After publishing, they can edit, delete, or cancel their posts.

7. Manage attachments:
   • Download and view attachments included in posts.
8. Moderate content:
   • Report inappropriate content and provide additional notes.