Overview

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IMPORTANT

Some News Feed categories and configurations, such as user-generated content, are not enabled by default. Contact your Client Account Manager to discuss available options.

The News Feed feature helps users stay connected and informed. It gathers the community's latest posts, updates, and content into one easy-to-use place.

News feed types

The News Feed can be configured to display various types of content:

Creating a text post

To add new content to the News Feed, follow these steps:

1. In the Admin Panel, go to News Feed > Home.

2. Click the Create Post button and select Text in the drop-down.

3. On the new post creation page, set the following details:

4. Click the Publish Post button to publish the text post immediately or at a scheduled date.

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NOTE

You can click the Save as Draft button to save your progress and continue editing the post later.

Creating a video post

To create a video post in the News Feed:

1. Click Create Post.
2. Choose Video from the drop-down.

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NOTE

Creating a video post is typically the same as creating a text post. You need to fill in the usual fields, such as title, description, publisher, and group.

In addition, there are two video-specific fields:

• Video: Paste the link to your video from Vimeo or YouTube.
• Preview Video: Upload the image you want to use as the video preview in the app.

Creating a poll

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NOTE

Users can only select one answer in polls. Users can change their answers, but cannot choose multiple answers simultaneously.

To create a poll in the News Feed:

1. Click Create Post.
2. Choose Poll from the drop-down.
3. Fill in the following information:

4. Enable optional poll settings as desired:
   1. Schedule Later: Schedules the poll to go live at a preferred date and time.
   2. Allow Comments: Check this box to enable comments.
   3. Pin To Top: Check this box to pin the poll to the top. You can set an end date for the pin.
   4. Sponsored: Check this box if the poll is sponsored. After checking the box, you must specify the sponsor.
   5. Send Push Notification: Customize to disable push for this post, create a custom push, or send a system push.
5. Click Publish Poll to create the poll or Save as Draft to continue editing the poll later.

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NOTE

You cannot change the poll question and answers after publishing it. You can still change other details, such as title and description, at any time.

Ending manual polls

If the admin sets the Poll Length to Manual when creating the poll, they need to end it manually. To end the poll in the Admin panel:

1. In the list of posts, find the poll you want to close and click the View button.

2. On the Polls Info page, click the Finish Poll button.

The poll closes, preventing users from voting.

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NOTE

If the poll length on a user-created poll is set to Manual, the poll can also be closed in the app. The user who created the poll can find it in their News Feed and click the Close Poll button.

Viewing poll results

To view poll results:

1. Go to News Feed.
2. Look for the poll, then click the View button to open it.
3. View poll results and participants:
   1. Click any of the poll answers to see users who selected that answer.
   2. Switch between the tabs below the results to see users who viewed, liked, and commented on the poll.

Custom push notifications for posts

Admins can create a custom push notification for any post (text, video, or poll). From the post creation screen, open the Send Push Notification dropdown to set up a push type:

• System Push: Sends a default push message to targeted users once the post is live.
• Custom Push: Allows you to define a custom push title and content. The custom push content is sent to targeted users once the post is live.

Managing News Feed content

The News Feed provides several tools and options for content management:

Finding content

• Standard Search: Use the standard search to find specific posts or polls.
• Advanced Search: Use the advanced search feature for more precise results. It allows you to filter content by criteria such as status, category, and type.

Content overview

The main content management page displays a table with all posted content. For each item, you can see:

• Status (for example, Published, Pending (Draft)).
• The number of views.
• The number of likes.
• The number of comments.
• Post date.
• Post viewing permissions.
• View option.
• Edit option.

Viewing сontent details

Clicking the View button for a post opens a detailed page where you can see:

• Users who viewed the post.
• How many times each user viewed the post.
• Post comments, including the text and the author.
• Users who liked the post.

On this page, you can perform the following actions:

• Delete user comments from the post.
• Edit or clone the post.
• Finish a poll.
• Export post-related data (for example, post viewers, likes, and comments) to CSV.
• Copy the post's deep link.

Editing a post

To edit a published post:

1. Click the Edit button next to the desired post.
2. The post form opens pre-filled with existing content.
3. Make the necessary changes — update text, add tags, or modify other details.
4. Use one of the action buttons at the bottom of the form:

Scheduling a post

To schedule a post for future publishing:

1. Click Create Post in the News Feed.
2. Choose a post type (for example, Text, Video, or Poll) from the dropdown.
3. Fill in the post details and check Schedule Later.
4. A date and time picker appears — select a future date and time for publishing.
5. Use one of the action buttons at the bottom of the form:

Editing a scheduled post

To modify a post that is already scheduled:

1. Click Edit next to a post with Scheduled status.
2. The post form opens, showing the current scheduled date and time.
3. Make the necessary changes.
4. Use one of the action buttons at the bottom of the form:

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NOTE

Deleted posts cannot be recovered — they are permanently removed and will not appear in the Admin panel, even when using status filters.

Bulk actions

To manage multiple content items simultaneously:

1. Check the checkboxes next to the posts you want to modify.
2. Locate and open the Select action drop-down at the top or bottom of the page.
3. Choose the desired action from the drop-down menu:
   • Disabled: Hides the post from app users' view.
   • Published: Makes the post viewable on the app.
   • Pending (Draft): Changes post status to draft.
4. Click the Apply button to change the status of all selected items.

Exporting polls

There are two options for exporting polls to CSV:

• Export selected polls:

  1. Go to News Feed.
  2. Check the checkboxes next to the specific polls you want to export.
  3. Use the bulk action dropdown to select the export option.
  4. Click the Apply button.

• Export all polls:

  1. Go to News Feed.
  2. Click the Export Polls to CSV button at the top of the content management page.

News Feed functionality in the app

Here is what users can do within the News Feed:

1. Interact with posts:
   • Users can like or share posts with others.
   • They can comment on posts. By default, it is allowed, but the admin can change this setting for specific posts in the Admin Panel. It can be set during post creation or by editing the post later.
2. View engagement metrics:
   • Users can view who liked and commented on each post and access user profiles.
   • Users can see the number of likes, comments, and total views for each post. Note that the visibility of these metrics depends on the App Configurator settings for the menu item.
3. Manage content:
   • Users can bookmark posts for easy future access.
   • Users can share posts within the app.
4. Discover content:
   • Users can use filters to find relevant content.
5. Participate in polls:
   • Users can vote in polls.
   • After voting, users can view poll results.
6. Create user-generated content (if enabled):
   • Users can create posts if the "User Generated category" setting is enabled.
   • After publishing, they can edit, delete, or cancel their posts.

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IMPORTANT

User-generated content is not enabled by default. To use this feature, contact your Client Account Manager.

7. Manage attachments:
   • Download and view attachments included in posts.
8. Moderate content:
   • Report inappropriate content and provide additional notes.