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Documentation

Troubleshooting iMove

Advanced Troubleshooting Options

NCOA Customer Info

The information on the NCOA Customer Info screen is automatically filled in during the setup of the Company.

NCOA Test

For verifying connections to the DataTech SmartSoft servers. 
Note: This is used only for testing

  1. Set user info (DLL API only)
  2. Run user Info.
  3. Run the process
  4. Run the setup
  5. Validate (DLL API only)
  6. View results (DLL API only)
  7. Run exe checkbox

NCOA Toolkit

By default the NCOA Toolkit is stored in a subdirectory of iMove. If you want to move the location of the toolkit, or point to a toolkit installed in a different directory, you can use this menu option. This is an advanced feature that most users will not need to use. 

PAF Createdispatch Error

Open a Command Prompt window and copy in the following command verbatim (all one line): 
Regsvr32 "C:\Program Files\Computer System Innovations\iMove\NCOA Toolkit\pdfcreactivex.dll" 
This should fix the problem. Otherwise, ignore it.

Account Setup Not Valid

Follow the instructions for moving the .bin files in the Upgrading iMove section of this manual. 

Mail Returned with "Unable to Forward" Label

In csi_ncoa_BackupData, the address record(s) will likely have an IMOVE_RESULT value of "Record is marked as not a move, and these records are excluded in options." The mail pieces you are getting returned are ones where the recipient moved, but did not file a change of address with the USPS. The NCOA processor iMove uses only updates addresses where a specific person, family or business files an actual change of address form with the USPS, and within the last 1.5 years.

Create Backup File

Navigating to Actions > Create Backup File you have the ability to save a backup file of the information most recently loaded in iMove. This will include iMISID, FULL_ADDRESS, NCOA_RESULT, and NCOA_DESCRIPTION.

Delete Backup Table

Navigating to Actions > Create Backup Table you have the ability to delete all rows from csi_ncoa_BackupData table.

Process Returned NCOA File…

By navigating to Actions > Process Returned NCOA File… you can load an NCOA File that have returned the processed data.

iMove Troubleshooting

If you have any issues with iMove, please contact support. Tickets are normally responded to within 1 to 2 business days after they are submitted.

Check out an iMove Best Practices video below!