Credit memos for accrual dues

Use credit memos to perform the following tasks:

• Write off an open item that cannot be collected
• Reduce or reverse a line item charge
• Reverse a previously entered transaction
• Record product returns and credit the customer

You can process reversals of open accrual dues items on a line-by-line basis on the Enter and edit credit memos window. After the credit memo is processed, the balance reduction is reflected appropriately in the various inquiry windows.

For example, if a customer cancels a single line item on a bill and pays for the remaining items, you should reverse the charge of the canceled item.

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Note

Accrual dues credit memos must be processed on the Billing Enter and edit credit memos window. If you attempt to process an accrual dues credit memo from the AR/Cash Enter and edit credit memos window, a message is displayed at the bottom of the window. See To process an accrual dues credit memo for information regarding processing accrual dues credit memos.