Setting up the Issues Module
NoteFor detailed instructions for creating and using general lookup/validation and expansion tables, see the system reference General Lookup/Validation Tables.
You must create the following general lookup/validation tables and the appropriate codes for each table for the Issues module :
- SR_AREA – The codes used for the Area drop-down list in the Issue window are defined in this table.
- SR_CAT – The codes used for the Category drop-down list in the Issue window are defined in this table.
- SR_CATLEVEL – The codes used for the Category Level drop-down list in the Resolution window are defined in this table.
- SR_CNTTYPE – The codes used for the Contact Type drop-down list in the Issue window are defined in this table.
- SR_DEVSTATUS – The codes used for the Dev Status drop-down list in the Resolution window are defined in this table.
- SR_ENVIRON – The codes used for the Environment drop-down list in the Issue window are defined in this table.
- SR_RECORDEDBY – The codes used for the By drop-down list in the Issue window are defined in this table.
- SR_RES – The codes used for the Resolution drop-down list in the Resolution window are defined in this table.
- SR_SRVTYPE – The codes used for the Type drop-down list in the Issue window are defined in this table.
- SR_SYS – The codes used for the System drop-down list in the Issue window are defined in this table.
- SR_VERSION – The codes used for the Version drop-down lists in the Issue and Resolution windows are defined in this table.
Sample Scenario general lookup/validation tables