Setting up the Issues Module

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Note

For detailed instructions for creating and using general lookup/validation and expansion tables, see the system reference General Lookup/Validation Tables.

You must create the following general lookup/validation tables and the appropriate codes for each table for the Issues module :

• SR_AREA – The codes used for the Area drop-down list in the Issue window are defined in this table.
• SR_CAT – The codes used for the Category drop-down list in the Issue window are defined in this table.
• SR_CATLEVEL – The codes used for the Category Level drop-down list in the Resolution window are defined in this table.
• SR_CNTTYPE – The codes used for the Contact Type drop-down list in the Issue window are defined in this table.
• SR_DEVSTATUS – The codes used for the Dev Status drop-down list in the Resolution window are defined in this table.
• SR_ENVIRON – The codes used for the Environment drop-down list in the Issue window are defined in this table.
• SR_RECORDEDBY – The codes used for the By drop-down list in the Issue window are defined in this table.
• SR_RES – The codes used for the Resolution drop-down list in the Resolution window are defined in this table.
• SR_SRVTYPE – The codes used for the Type drop-down list in the Issue window are defined in this table.
• SR_SYS – The codes used for the System drop-down list in the Issue window are defined in this table.
• SR_VERSION – The codes used for the Version drop-down lists in the Issue and Resolution windows are defined in this table.

Sample Scenario general lookup/validation tables

Configuring Options for Issues

Configuring user prompts

Configuring Issues e-mail