Upgrade support

Cloud Services plays a crucial role in your upgrade process to iMIS EMS. They are responsible for the following:

Scheduling upgrades - Cloud Services schedules the upgrade date.
Creating stating sites - Cloud Services creates staging sites (also often called test sites) for you and/or your AiSP to test systems before going live.
Coordinating with your AiSP - Once all necessary testing is complete, your AiSP communicates with Cloud Services to let them know your staging site is ready to be moved into the production environment.

For more information on the upgrade process, see Upgrading.

Post-upgrade

The following happens after the upgrade:

Staging site removal - Two weeks after your go-live date, Cloud Services will check in to see if your staging site can be removed. A two-week grace period begins after that check-in. At the end of the grace period, Cloud Services will remove your staging site unless you wish to convert your staging site to a development site for ongoing testing.
Third-party application reconnections - Cloud Services does not reconnect third-party applications to your live site. Contact AiSP or ASI Client Success instead to reconnect your third-party applications.
Your responsibilities - In addition to completing post-upgrade tasks, you must set up Stripe or Global Payments payment gateways.