ACH/Direct debits FAQ for iMIS Pay gateway

Does iMIS Pay Central support ACH/eCheck transactions? Yes. iMIS Pay Central offers fully integrated direct debit ACH processing.

How do I ensure my iMIS Pay gateway accepts ACH transactions? Using ACH with iMIS Pay requires an additional gateway, so if you process ACH transactions, you must collaborate with the Global Payments account representative to acquire an additional gateway.

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Note

All ACH gateways will have a merchant ID that starts with 9. Please review your credentials to ensure you are setting up the gateways correctly.

In the Global Payments portal, the payment has failed. Why is the status of the payment in iMIS “Paid”? ACH payments made through iMIS Pay only result in one invoice status. Once the initial payment status from the gateway has been applied, iMIS will not receive any further updates from the gateway. Be sure to frequently check your gateway portal to ensure that all payments have settled.

Can I submit ACH/Direct debit payments through Gift Entry? No. ACH/Direct debits and Open Credit payments are not supported in Gift Entry.

Can ACH/Direct Debit payment methods be updated for AutoPay enrollments? No. ACH/Direct debits cannot be edited once created. To associate a new ACH/Direct debit with a recurring AutoPay enrollment, a new ACH/Direct debit account must be added, then the recurring enrollment updated with that new payment option. The old ACH/direct debit account can then be disabled. See Modifying existing payment methods for more information.