Unlocking a user's account

Accounts become locked after several incorrect login attempts.

To have access to unlocking an account or changing a password, you must be a system administrator or staff user.

To unlock an account, do the following:

1. Go to the contact's account page.

2. Click the Security tab.

3. In the User credentials panel look for the Locked out field.

4. The message will state that the account has been locked out. Click the pencil icon to unlock the account.

   

5. Click Save.

The changes may take a few minutes to take effect.